1 Introduction
EC99 ("we", "Platform") is fully committed to protecting the privacy of our members. This Privacy Policy clearly explains how we handle the personal information you provide to us when using the EC99 website and services in https://ec99.run.
By registering and using the EC99 platform, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, you should not continue using our platform.
This Privacy Policy should be read together with Terms and Conditions ec99 for a full picture of your responsibilities and rights as a member of our platform.
EC99 adheres to strict data protection principles. Your information will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.
2 Data Collected
EC99 collects your personal information through several means depending on how you interact with the platform. The information we collect is necessary to enable us to provide a safe and efficient service.
Information You Provide Directly
- Registration information: full name, date of birth, email address, phone number, and account password.
- Identity verification information (KYC): copy of identity card or passport, proof of address, and selfie photo for verification.
- Financial information: bank account number or digital wallet details for deposit and withdrawal purposes.
- Communications: any messages, inquiries, or complaints you send to our support team.
Information Collected Automatically
- Technical data: IP address, web browser type, operating system, and screen resolution.
- Activity data: pages visited, time spent, games played, and navigation patterns.
- Device data: unique device identifier when you use the ec99 mobile app.
- Transaction data: history of deposits, withdrawals, bets, and wins.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Registration Information | Account management & identity verification | Throughout active account + 5 years |
| KYC Documents | Legal compliance & fraud prevention | Minimum 5 years after account closure |
| Financial Data | Deposit & withdrawal processing | 7 years (accounting requirements) |
| Technical Data | Security & platform improvements | 12 rolling months |
| Game History | Dispute resolution & internal audits | 3 years after transaction |
3 How Your Data Is Used
The information we collect is used solely for legitimate, clearly stated purposes. EC99 uses your data for the following:
- Delivering, maintaining, and improving EC99 platform services.
- Verifying your identity and ensuring account security.
- Processing deposits, withdrawals, and other financial transactions.
- Detecting and preventing fraud, money laundering, and other illegal activities.
- Complying with applicable legal and regulatory obligations.
- Sending important notifications related to your account, transactions, and policy changes.
- Providing effective and responsive customer support.
- Personalizing your experience based on your preferences and activity.
- Analyzing usage patterns to improve platform functionality and security.
EC99 may send you promotional information and exclusive offers via email or app notifications. You may withdraw this consent at any time through your account settings or by contacting our support team.
4 Data Sharing
EC99 does not sell or rent your personal information to any third party. However, there are limited circumstances in which we may need to share your data:
Third-Party Service Providers
We work with trusted service providers to help us operate the platform, including payment processing, identity verification, and technical infrastructure. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Legal Requirements
EC99 may be required to disclose certain information where mandated by law, court order, or a request from the relevant authorities. In such cases, we will notify you where permitted by law.
Business Transfers
In the event of any merger, acquisition, or asset transfer, user information may be transferred as part of the business transaction. You will be notified in advance and given the option to opt out if necessary.
5 Data Security
The security of your personal information is EC99's top priority. We employ comprehensive technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
- 256-bit SSL encryption: all data transmitted between your browser and ec99 servers is fully encrypted.
- Static data encryption: sensitive information stored in our database uses AES-256 encryption.
- Two-factor authentication (2FA): available and recommended for all member accounts for additional security.
- Continuous monitoring: our systems are monitored 24/7 to detect suspicious activity or intrusion attempts.
- Regular security audits: our technical infrastructure is regularly assessed by independent security experts.
- Internal access controls: only authorized personnel have access to members' personal data, following the principle of minimum necessity.
While we take all necessary steps to protect your data, account security also depends on you. Ensure your password is strong, unique, and not shared with anyone. Please notify us immediately if you suspect any suspicious activity on your account.
6 Cookie Usage
EC99 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential cookies: required for core platform functions such as login sessions and security. These cookies cannot be disabled.
- Performance cookies: helps us understand how users interact with the platform for continuous improvement.
- Functional cookies: saves your preferences such as language and display settings for a more personalized experience.
- Analytics cookies: enables us to analyze usage patterns in aggregate to develop more useful new features.
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the EC99 platform.
7 Your Rights
As an EC99 member, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:
- Right of access: you have the right to request a copy of the personal information we hold about you.
- Right to rectification: you may request us to correct any inaccurate or incomplete information.
- Right to erasure: under certain circumstances, you may request us to delete your personal information, subject to our legal obligations.
- Right to restriction: you may request us to restrict how we use your data under certain circumstances.
- Right to object: you have the right to object to the use of your data for direct marketing purposes at any time.
- Right to data portability: you may request to receive your data in a machine-readable format for transfer to other platforms.
To exercise any of the above rights, please contact our support team via live chat, available 24/7. We will process your request within 30 days of receipt.
You can update most of your personal information directly through your account profile page. For changes to more sensitive details such as your full name or date of birth, please contact our support team for assistance.
8 Child Protection
The EC99 platform is not suitable and not permitted for individuals under 18 years of age. We do not knowingly collect or process personal information from children.
If we discover that we have collected personal information from a minor without proper verification, we will promptly take steps to delete that information and close the relevant account. If you believe we hold information from an underage individual, please contact us immediately.
9 Policy Amendments
EC99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. We will notify you of any material changes via your registered email or in-platform notification at least 14 days before they take effect.
The "Last updated" date at the top of this page will always reflect the latest version. Continued use of the EC99 platform after any changes take effect constitutes your acceptance of the updated policy.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we encourage you to reach out through the following channels:
- Live chat: available 24/7 via the chat button in the bottom corner of the website.
- Email: [email protected] (response within 24 hours on business days).
- FAQ page: ec99.run/faq for answers to frequently asked questions.
Our team will endeavor to resolve every inquiry promptly and professionally. We value your trust and are committed to upholding the highest privacy standards across all aspects of our operations.